Creating valuable customer experience is kind of brave. Coming up with ideas that serve the brand must be done without fear. Being responsible for the results takes courage.
Daring To Be Different.
5 min. reading
Statistics showing advertising over-saturation and low confidence in advertising messages are caused by conformity. Media churn out similar - and therefore wholly predictable - presentations of brand benefits at us. They keep repeating the same message, increasingly fiercely: how they have improved the product and innovated the service, and how great we'll feel with them. They seem to have overlooked the fact that our attention has shifted from the brands that offer themselves to the brands that attract us through their activities. Hand on heart. How many times have you found yourself looking at a banner, a spot, or an advertisement and said, “I want to experience that too. Who's behind it?”
So here's a complete summary of key statistics from the perspective of experience marketing. The numbers are presented by companies such as Nielsen, Focus, CMS, McKinsey, and Forbes. Put into context, they can help marketers find answers as to how they can effectively establish relationships with consumers, create positive brand awareness, and drive customer loyalty, and thereby improve their marketing plans.
“From the perspective of the past five years, the numbers of those who believe they need advertising are dwindling. Even if they recognise its importance to the economy.” (*2). Therefore, before the brand incurs advertising costs, it should be more than sure that it will speak to a larger audience than just the 30% of people who give it at least minimal attention. Otherwise, it might harm it in the long run.
Trends show that the more confidence in advertising decreases, the greater the significance of brand experience and friends' recommendations. Marketing can adapt to this. If people need experience with a brand, all one needs to do is provide it. If they want more intense experiences, those can be created. And if friends' experiences are important, they know how to convey them.
Enabling people to interact with a brand evokes a positive emotional connection. That is why 87 % of people perceive "live brand experience" as a more effective form of brand marketing (*5). This live communication allows them to experience the advertising message and open the path to the natural engagement of people and a memorable personal experience. This leads to recommendations between family, colleagues, friends and communities, and this is the strongest incentive to buy in both the brick-and-mortar and the digital world.
Marketers had to respond to the turbulence that the emergence of the Internet, social networks, and lifestyle changes brought with them. The marketing mix of brands is, in a way, returning to its core. Brands are no longer showing happy characters on television, and prefer to make real people happy. Authentic experiences take the place of storytelling.
It is therefore a matter of how to grasp everything and connect it into one functional idea. This can be done with brands by transforming traditional approaches into experiential campaigns. These are based on a live event involving people in creation, and spreading the resulting content further through WOM and normal communication channels. Overall, it enhances a brand's positive perception, leading to more frequent product purchases, and thus to improved sales figures.
It is easy to question any numbers regardless of whether they show ratings, click-rates, number of copies, conversion measurements, number of leaflets distributed, or linking live events to sales. Before we start, let's think.
We naturally devote our time to things that bring us some benefit - they educate us, entertain us, enchant us, or engage us. They provide experiences. Above all, it depends on the content that the brand creates.
Today, it is quite natural that we form an opinion of “twisted” promises and advertising messages before we verify them ourselves - or before someone else who we trust verifies them for us. Instead of persuading in the "we're here, we're great, buy me" style, the brand can lead us to an opposite, more inspiring way of thinking: "Is this is a great experience or project?" I was really surprised that it came from this brand.”
This is a way of measurement that are a little bit different than monitoring how many people have seen a spot or clicked on a banner. Its metric is the length of time long the brand has managed to keep our attention so that we can understand its uniqueness and strengthen our bond to it. To what extent we would recommend it.
It is experiential campaigns that reach the standard of a high degree of trust and excellent memorability. They have a strong overall idea with a distinctive concept that differentiates them from the competition. They act as a great basis for overall content and for integration of advertising messages across individual offline and online channels.
As a result, they are a much more solid basis for a marketing plan.
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To get inspired and learn how brand leaders do it, visit the Banana Papers. The best live marketing archive helping brand managers succeed in the current Age of Experience.
UK: Některé nápady přichází přímo od zákazníků.
Kanada: Město Quebec přichází s efektivním bojem proti přecházení silnic mimo přechody.
Brazílie: Ze zbytků, po přidání tatarky, véča jako z Michelinky.
Ocean: Taste the feeling ... of drowning.
USA: YSL Beauty postavil na ikonické Route 111 v kalifornské poušti pop-up obchod a make-up oázu v jednom.
of making this new website stunning